NuovaBot vs Tidio
Tidio and NuovaBot are both chatbot platforms, but with a fundamental difference in how they answer questions. Here's what matters.
AI chatbot trained specifically on your documents. Every answer comes from your actual content — product catalog, FAQs, policies. Best for businesses that need accurate, knowledge-grounded responses.
Live chat platform with AI features powered by generic ChatGPT. Good for conversations, but the AI answers from general training data — not your specific content unless you configure FAQ flows manually.
Pricing
Generous free tier. Paid plans from $29/mo with automatic knowledge-base training.
Free tier available but limited. AI Chatbot features require Tidio+ or Lyro add-on.
Choose NuovaBot if...
- You want the chatbot to answer from your specific documents and knowledge base
- Accuracy matters — you can't afford the chatbot hallucinating answers
- You need API access and can build a custom integration
- You want Anthropic Claude's reasoning quality, not generic ChatGPT
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Choose Tidio if...
- You primarily want a live chat tool with some chatbot automation
- Your team actively monitors and responds to chats
- You want a simpler, less technical setup with pre-built flows
- Generic AI responses are sufficient for your use case
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FAQ
Why does training on my documents matter for accuracy?▾
Generic AI (like ChatGPT) makes up plausible-sounding answers when it doesn't know something. NuovaBot uses RAG — it retrieves relevant chunks from your documents and grounds its response in that content. If the answer isn't in your documents, the chatbot says so and can create a ticket instead.
Does NuovaBot have live chat like Tidio?▾
NuovaBot focuses on AI self-service chat with a live agent handoff feature — when the chatbot detects a customer wants a human, it fires a webhook to your existing live chat tool (Crisp, Intercom, or custom). NuovaBot is not a full live chat inbox.
Try NuovaBot free — train on your documents in minutes
No credit card required. 1 chatbot, 25 messages, free forever.
Start for free →